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Scush Operations, Support, and Change Management Overview

Tue, 09 Feb 2010 20:27:48 GMT

This content:

Effective: February 2010 and replaces all previous releases.
Applies-to: All services operated, maintained, and supported by Scush Inc.

Contacts

Customers may submit requests by email or phone to your Account Executive or by email to info@scush.com.

Hours

“All Hours” are 24/7/365.
“Service Hours” are 8 am to 8 pm Eastern Time, 365 days/year.
“Business Hours” are 8 am to 5 pm Eastern Time, Monday to Friday, excluding statutory Federal and Provincial holidays.

Incoming Requests

All requests, whether by email, phone, fax, or other means, become tickets in our support management system.
Auditing details are recorded on all activities and all tickets are managed per the following policies and procedures.

Ticket Categories

Assistance request (including Sales)
Change request
Issue report

Issue Ticket Priorities

Urgent
- A critical failure affecting service availability or data integrity.
High
- A critical or repeating issue affecting multiple customers but not affecting service availability.
Medium
- An issue occurring under rare and non-critical circumstances and not affecting service availability.
Low
- A minor or cosmetic issue not affecting service availability.

Issue Ticket Responses & Escalations

Urgent tickets are managed during All Hours by our Network Operations Centre engineers.
Non-Urgent tickets are managed during Business Hours, in order of priority and category.
All non-Urgent requests receive a reply within a maximum of two normal business days and normally within one business day.
Account Executives may internally forward ticket updates and escalations during All Hours.

Change Management
New features, enhancements, and change requests come from a variety of sources; such as, customer feedback, sales requests, focus group studies, internal resources, and industry trends. Every new request is processed through the following procedures.

Note: To help ensure service high-availability and performance, no changes of any size are permitted to any aspect of our production environments except during Production Implementation.

Note: For a new, non-critical enhancement to qualify for inclusion in a scheduled release, the request or order must be mutually approved prior to the applicable service's next release date by a minimum of 30 days plus the request's estimated delivery time. (ie: A request with a 30 day delivery estimate must be fully approved by customer and Scush at least 60 days prior to desired release date. Additional lead time may also be required as will be indicated prior to approvals.)

Initial Communication
- Preliminary request definition and scope evaluation with customer consultation(s), as applicable.
- Benefit, risk, and cost assessments.
- Project steps are determined and approval(s) secured, as applicable.
Research, Engineering, and Development
- Further reviews, scope refinements, and in-process approval(s).
- Standards compliance management.
- Version control management.
- Change documentation management.
Quality Assurance
- Internal sandbox testing, change refinement, and service documentation management.
- Major new features and enhancements may be tested in sandbox by select parties, as applicable.
- Implementation verification test plan is refreshed.
Advance Implementation Notification
- Major new features, enhancements, and education requirements are planned with customers in advance of implementation, as applicable.
- Non-Urgent changes are scheduled outside Service Hours and posted to Homepage Messages, in advance.
- Customers have the opportunity to advise of any unusual schedule conflicts and request rescheduling.
Production Implementation
- Entire environment and data are backed-up for roll-back availability and for archival.
- Urgent issues are resolved during All Hours and a notice of any offline time is posted to Homepage Messages.
- Implementation is executed.
- Verification test plan is executed.
  - Successful implementation proceeds to post-implementation.
  - Any new issues that can be resolved and re-verified are executed.
  - If a priority issue occurs that cannot be resolved within implementation window, entire environment is rolled-back, pre-implementation environment is verified, and process returns to engineering for investigation.
- Entire environment and data are backed-up for archival.
Post-Implementation
- Production environment returns to lockdown status.
- Pre and post implementation back-ups are forwarded for secure archival.
- Summaries of changes are posted to Release Notes.
- Important news, change notices, and helpful tips are posted to Homepage Messages.
- All implemented change tickets are transferred to the production control process for ongoing operations, maintenance, and support.

Service Environments
Our service environments all participate in the most advanced physical and electronic security applicable. Each environment is backed-up nightly and archived to bank vault weekly, as applicable. Our environments feature SSL encryption of online access, as applicable, and redundant internal encryption of identity data, as applicable. Finally, we actively maintain disaster recovery plans for each environment. The environments we typically maintain per each service include the following.

Production
- This is the live service maintained in our Network Operations Centre during All Hours.
Development
- This is the research and engineering environment used for new development and support, physically isolated from live production.
Production Sandbox
- This is an account-based production version used for demonstrations and training.
Development Sandbox
- This is an isolated development version used for Quality Assurance (see Change Management).

Network Operations Centre (NOC)
Our production environments operate in one of the largest, state-of-the-art, secure NOCs located in a geologically, meteorologically, and politically stable region in Canada. Services include monitoring and support during All Hours, fault-tolerant hardware, redundant power generation, redundant internet backbones, and more with a 99.99% uptime. Our NOC also features the latest in green technologies, having up to 1/20th the carbon footprint of typical data centres.

Trusted Sites - How to add

Wed, 19 Aug 2009 13:27:26 GMT

How to add this site to your Trusted Sites in your web browser

Content Guidelines

Wed, 08 Jul 2009 15:26:46 GMT

These policies are intended to promote the integrity of our Private Member Websites and all other relevant services provided by Scush Inc. ("Website"). This policy, any agreement pursuant to which you use our server-based services, and the Terms And Conditions for use of our Website together govern your access to and use of our services. If you do not accept this policy, you may not access or use any of our services. We retain the right to modify this policy at any time by posting the modified policy on our Website.

General Guidelines

Always:

Respect others.
Keep documents, discussion posts, and other content on-topic; start or request a new topic in the relevant area as appropriate.
Discuss issues, not personalities.

Prohibited Content

The following types of content are not tolerated on our Website:

Racism, bigotry, intolerance, harassment, threats, advocating violence, personal attacks.
Obscenities, objectionable content, content harmful to minors.
Repetitive submissions from a single user.
Content in violation of federal, provincial, or state law.
Content infringing intellectual property, privacy, or other rights of third parties.
Content of a commercial or advertising nature except in designated areas.
SHOUTING IN ALL UPPERCASE.

Prohibited Advertising

The following types of advertising are not tolerated on our Website:

Ads that do not conform to the Content Policies.
Ads that attempt to deceptively or maliciously transfer software or data.
Ads that pop-up, pop-under, or otherwise leave the main Website window.

Consequences of Prohibited Use

We reserve the right to take any and all action we deem appropriate if we become aware of content or conduct that we believe does not conform to the requirements of this policy, any agreement pursuant to which you use our services, the Terms And Conditions for use of this Website, or applicable law.

Standard actions may include a public or private warning, as applicable, a temporary restriction or "time out" from the Website, an immediate banning or termination of your account, any combination thereof, or any other action as we deem appropriate. If, over a period of time, we determine that your contributions to this Website are, as a whole, negative and undermining, your account may be terminated at our sole discretion.

Privacy Compliance for Canada and the U.S.

Sat, 13 Jun 2009 22:39:07 GMT

Personal Health Information Protection Act (PHIPA) and Personal Information Protection and Electronic Documents Act (PIPEDA):

Regarding end-customer individuals' right to access their data, how2trak information requests are submitted through their respective authorized contacts (end-users or account managers) who can look-up the stored information, including complete audit histories, as well as submit corrections and amendments directly online.

PIPEDA (Canada) and Patriot Act (U.S.):

These acts provide essentially the same protections in Canada and the U.S., respectively. Following the European model of privacy legislation and the established findings of The Office of the Privacy Commissioner of Canada, Scush employs contracts with organizations and countries providing compatible levels of protection. Further, Scush is fully transparent with the handling and protection of data within our care.

An interesting note to keep in mind is that the Patriot Act in the U.S. provided new limitations on access to foreign intelligence and specifically builds further on the existing mutual cooperation between the U.S. and Canadian governments. Canadian and U.S. entities and individuals enjoy remarkable levels of privacy and Intellectual Property protections.

"Above and Beyond":

Working beyond the legislated privacy protections, how2trak employs dual encryption with hashing of sensitive data such as account passwords and patient-identifiable data. In the extremely unlikely event entire databases were physically stolen, the data is non-identifiable and privacy continues to remain protected.

Privacy Statement

Sat, 13 Jun 2009 22:32:01 GMT

Scush Inc. ("Scush") is committed to protecting all personal information we may hold. This policy applies to all Scush Websites, Platforms, and other services and describes how we manage and safeguard your privacy.

Your Privacy Rights

All Canadian organizations engaged in commercial activities must comply with the Personal Information Protection and Electronic Documents Act and the Canadian Standards Association Model Code for the Protection of Personal Information it incorporates. These obligations extend to Scush and give you rights concerning the privacy of your personal information.

Why we need Personal Information

Scush provides services to a wide variety of members. We require some personal information to provide these services and to verify your identity before permitting you full access to services in order to help protect the privacy of all our members.

Collection and Consent

Scush may ask for your name, email address, phone number, street address, banking information, and other personally identifiable information when you create an account online, purchase services, or participate in surveys, promotions, and other features we may offer from time to time. Scush may also collect demographic information, which is not unique to you, such as your postal code, age, preferences, and interests. Additional non-personal information about your computer that is automatically collected can include your IP address, browser type, access times and referring Website addresses. By using Scush, you consent to our policies and practices.

Use

Personal information collected is used to operate Scush Websites and to maintain the quality and integrity of services delivered. The personal information collected is also used to confirm the identity of users and to ensure the proper application of security measures. Finally, personal information is used to provide general statistics regarding use of Scush Websites and services. Scush may, from time to time, contact you to inform you or conduct research of other products or services available from Scush, its affiliates and its trusted partners. You are always free to opt out from receiving any further communications by following the instructions contained in such communications.

Protection

Scush has implemented physical and technological processes and staff procedures for keeping your personal information safe and secure. Sensitive information you provide, such as credit card numbers, is transmitted using Secure Socket Layers encryption technology to prevent such information from being intercepted and read as it is transmitted over the internet to the access-restricted servers and sites providing our services. It is important for you to protect against unauthorized access to your own password and computer. Although we cannot take responsibility for any theft, misuse, unauthorized disclosure, loss, alteration, or destruction of data by a third party, we take commercially reasonable precautions to prevent such unfortunate occurrences.

Disclosure

If you disclose personally identifiable or sensitive information through publicly accessible areas of Scush Websites or shared Scush features, such as Discussion Forums, this information may be collected and used by third parties. Scush does not sell, rent or lease personal information to third parties. Scush may share data with trusted partners to help us operate the Scush Websites, deliver services, perform statistical analysis, send you email or postal mail, provide customer support, or arrange for deliveries. All such third parties are prohibited from using your personal information except to provide these services to Scush and are required to maintain the confidentiality of your information. Scush may also disclose personal information, without notice, when required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on Scush or the site; (b) protect and defend the rights or property of Scush or others; or, (c) act under exigent circumstances to protect the personal safety of users of Scush, or the public.

Website Links

Our websites and services may contain links to other sites which are not governed by this policy. We suggest you review the policies of all websites and services you visit.

Updating your Information

To review and update your personal information, Sign into the applicable service and visit "My Account".

Changes to this Policy

Scush regularly reviews all of its policies and procedures and we retain the right to modify this policy at any time by posting the modified policy on this website.

Contact

Scush is responsible for all personal information under its control. If you have any questions, concerns, or complaints about the policies stated here, please email our Privacy Officer at: info at scush.com. We will respond to your request or investigate your concern as quickly as possible.

Terms of Use

Sat, 13 Jun 2009 22:25:36 GMT

Permission to Use this Website

These Terms and Conditions of Use are intended to promote the integrity, reliability, and security of all Websites, Platforms and other services provided by Scush Inc. ("Scush") except where indicated otherwise. This policy and any agreement pursuant to which you use our services together govern your access to and use of our services. If you do not accept this policy, you may not access or use any of our services. We retain the right to modify this policy at any time by posting the modified policy on this Website.

Copyrights and Trademarks

This Website may derive from or contain text, data, software, photographs, graphics, and other information and material that is protected by federal, provincial, state, and international law pertaining to copyrights, trademarks, trade secrets, and other proprietary rights.

Unless indicated otherwise, all of this Website's software, graphic design, and Website design, are the property of Scush and/or its licensors or affiliates, and Scush and its licensors and affiliates reserve all rights with respect to this Website's software, graphic design, and Website design, including, without limitation, all rights to copy, display, distribute, transmit, modify, remove, and create derivative works of it.

Unless indicated otherwise, all of this Website's contents are the property of Scush and/or its licensors or affiliates, and Scush and its licensors and affiliates reserve all rights with respect to this Website's content, including, without limitation, all rights to copy, display, distribute, transmit, modify, remove, and create derivative works of it.

Use of Scush trademarks is subject to the terms and conditions of the Scush Trademark Usage Policy. Other trademarks, product names, company names and logos appearing on this Web site are the property of their respective owners. You must obtain permission from those owners before copying or using their trademarks, product names, company names or logos.

Article Copyrights

Unless indicated otherwise, all articles ("Articles") appearing on Scush remain the property of their authors ("Authors"). Articles may be submitted only by Authors who have full rights to distribute the articles and to grant Scush full and unconditional permission to publish the Articles.

Scush is only interested in quality personal interest Articles. By submitting your article to Scush you agree to give us the right to edit your article and strip out any promotional content, such as but not limited to your internet links and domains appearing in the Article body. Scush reserves all rights to publish, categorize, edit, and remove all Articles submitted. Authors retain all ownership over their original Articles.

Links to Third Party Websites

This Website may contain links to other Websites ("Linked Sites"). The Linked Sites are not under the control of Scush and Scush is not responsible for the contents of any Linked Site, including without limitation any link contained in a Linked Site, or any changes or updates to a Linked Site. Scush is not responsible for webcasting or any other form of transmission received from any Linked Site. Scush is providing these links to you only as a convenience, and the inclusion of any link does not imply endorsement by Scush of the site or any association with its operators.

No Unlawful or Prohibited Use

This Website may contain bulletin board services, chat areas, news groups, forums, communities, personal web pages, calendars, and/or other message or communication facilities designed to enable you to communicate with the public at large or with a group (collectively, "Communication Services"), you agree to use the Communication Services only to post, send and receive messages and material that are proper and related to the particular Communication Service. By way of example, and not as a limitation, you agree that when using a Communication Service, you will not:

Defame, abuse, harass, stalk, threaten or otherwise violate the legal rights (such as rights of privacy and publicity) of others.
Publish, post, upload, distribute or disseminate any inappropriate, profane, defamatory, infringing, obscene, indecent or unlawful topic, name, material or information.
Upload files that contain software or other material protected by intellectual property laws (or by rights of privacy of publicity) unless you own or control the rights thereto or have received all necessary consents.
Upload files that contain viruses, corrupted files, or any other similar software or programs that may damage the operation of another's computer.
Advertise or offer to sell or buy any goods or services for any business purpose, unless such Communication Service specifically allows such messages.
Conduct or forward surveys, contests, pyramid schemes or chain letters.
Download any file posted by another user of a Communication Service that you know, or reasonably should know, cannot be legally distributed in such manner.
Falsify or delete any author attributions, legal or other proper notices or proprietary designations or labels of the origin or source of software or other material contained in a file that is uploaded.
Restrict or inhibit any other user from using and enjoying the Communication Services.
Violate any code of conduct or other guidelines which may be applicable for any particular Communication Service.
Harvest or otherwise collect information about others, including e-mail addresses, without their consent.
Violate any applicable laws or regulations.

Scush reserves the right to review materials posted to Communication Service and to remove any materials in its sole discretion. Scush reserves the right to terminate your access to any or all of the Communication Services at any time without notice for any reason whatsoever.

Scush reserves the right at all times to disclose any information as necessary to satisfy any applicable law, regulation, legal process or governmental request, or to edit, refuse to post or to remove any information or materials, in whole or in part, in Scush's sole discretion.

Always use caution when giving out any personally identifying information about yourself or your children in any Communication Service. Scush does not control or endorse the content, messages or information found in any Communication Service and, therefore, Scush specifically disclaims any liability with regard to the Communication Services and any actions resulting from your participation in any Communication Service. Managers and hosts may not be authorized Scush spokespersons, and their views may not necessarily reflect those of Scush.

Materials uploaded to a Communication Service may be subject to posted limitations on usage, reproduction and/or dissemination. You are responsible for adhering to such limitations if you download the materials.

Communication and Submissions via this Web Site

Scush does not claim ownership of the materials you provide to Scush (including feedback and suggestions) or post, upload, input or submit to any Scush Website or its associated services (collectively "Submissions"). However, by posting, uploading, inputting, providing or submitting your Submission you are granting Scush, its affiliated companies and necessary sub-licensees permission to use your Submission in connection with the operation of their businesses including, without limitation, the rights to: copy, distribute, transmit, publicly display, publicly perform, reproduce, edit, translate and reformat your Submission; and to publish your name in connection with your Submission. In particular, Submissions made in areas shown publicly or identified with "Public" or "Shared" may be shown publicly at Scush as well as other websites.

No compensation will be paid with respect to the use of your Submission, as provided herein. Scush is under no obligation to post or use any Submission you may provide and may remove any Submission at any time in Scush's sole discretion.

By posting, uploading, inputting, providing or submitting your Submission you warrant and represent that you own or otherwise control all of the rights to your Submission as described in this section including, without limitation, all the rights necessary for you to provide, post, upload, input or submit the Submissions.

Limitation of Liability

THE INFORMATION, SOFTWARE, PRODUCTS, AND SERVICES INCLUDED IN OR AVAILABLE THROUGH THIS WEBSITE MAY INCLUDE INACCURACIES OR TYPOGRAPHICAL ERRORS. CHANGES ARE PERIODICALLY ADDED TO THE INFORMATION HEREIN. Scush AND/OR ITS SUPPLIERS MAY MAKE IMPROVEMENTS AND/OR CHANGES IN THIS WEBSITE AT ANY TIME. ADVICE RECEIVED VIA THIS WEBSITE SHOULD NOT BE RELIED UPON FOR PERSONAL, MEDICAL, LEGAL OR FINANCIAL DECISIONS AND YOU SHOULD CONSULT AN APPROPRIATE PROFESSIONAL FOR SPECIFIC ADVICE TAILORED TO YOUR SITUATION. Scush AND/OR ITS SUPPLIERS MAKE NO REPRESENTATIONS ABOUT THE SUITABILITY, RELIABILITY, AVAILABILITY, TIMELINESS, AND ACCURACY OF THE INFORMATION, SOFTWARE, PRODUCTS, SERVICES AND RELATED GRAPHICS CONTAINED ON THIS WEBSITE FOR ANY PURPOSE. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, ALL SUCH INFORMATION, SOFTWARE, PRODUCTS, SERVICES AND RELATED GRAPHICS ARE PROVIDED "AS IS" WITHOUT WARRANTY OR CONDITION OF ANY KIND. Scush AND/OR ITS SUPPLIERS HEREBY DISCLAIM ALL WARRANTIES AND CONDITIONS WITH REGARD TO THIS INFORMATION, SOFTWARE, PRODUCTS, SERVICES AND RELATED GRAPHICS, INCLUDING ALL IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON-INFRINGEMENT.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL Scush AND/OR ITS SUPPLIERS BE LIABLE FOR ANY DIRECT, INDIRECT, PUNITIVE, INCIDENTAL, SPECIAL, CONSEQUENTIAL DAMAGES OR ANY DAMAGES WHATSOEVER INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOSS OF USE, DATA OR PROFITS, ARISING OUT OF OR IN ANY WAY CONNECTED WITH THE USE OR PERFORMANCE OF THIS WEBSITE , WITH THE DELAY OR INABILITY TO USE THIS WEBSITE OR RELATED SERVICES, THE PROVISION OF OR FAILURE TO PROVIDE SERVICES, OR FOR ANY INFORMATION, SOFTWARE, PRODUCTS, SERVICES AND RELATED GRAPHICS OBTAINED THROUGH THIS WEBSITE , OR OTHERWISE ARISING OUT OF THE USE OF THIS WEBSITE , WHETHER BASED ON CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY OR OTHERWISE, EVEN IF Scush OR ANY OF ITS SUPPLIERS HAS BEEN ADVISED OF THE POSSIBILITY OF DAMAGES. BECAUSE SOME STATES/JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, THE ABOVE LIMITATION MAY NOT APPLY TO YOU. IF YOU ARE DISSATISFIED WITH ANY PORTION OF THIS WEBSITE, OR WITH ANY OF THESE TERMS OF USE, YOUR SOLE AND EXCLUSIVE REMEDY IS TO DISCONTINUE USING THIS WEBSITE.

SERVICE CONTACT: info at scush.com

Right to Terminate

Scush reserves the right, in its sole discretion, to terminate your access to this Website and the related services or any portion thereof at any time, without notice.

Miscellaneous Terms

Use of this Website is unauthorized in any jurisdiction that does not give effect to all provisions of these terms and conditions, including without limitation this paragraph. You agree that no joint venture, partnership, employment, or agency relationship exists between you and Scush as a result of this agreement or use of this Website. Scush's performance of this agreement is subject to existing laws and legal process, and nothing contained in this agreement is in derogation of Scush's right to comply with governmental, court and law enforcement requests or requirements relating to your use of this Website or information provided to or gathered by Scush with respect to such use. If any part of this agreement is determined to be invalid or unenforceable pursuant to applicable law including, but not limited to, the warranty disclaimers and liability limitations set forth above, then the invalid or unenforceable provision will be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original provision and the remainder of the agreement shall continue in effect. Unless otherwise specified herein, this agreement constitutes the entire agreement between the user and Scush with respect to this Website and it supersedes all prior or contemporaneous communications and proposals, whether electronic, oral or written, between the user and Scush with respect to this Website. A printed version of this agreement and of any notice given in electronic form shall be admissible in judicial or administrative proceedings based upon or relating to this agreement to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form. It is the express wish to the parties that this agreement and all related documents be drawn up in English.

Survey Setup

Sat, 21 Mar 2009 13:23:04 GMT

To setup a survey, please email your list of questions and information wanted in the survey to Support. All typical types of questions are supported -- multiple choice, checkboxes, radio buttons, blanks, splash/terms acceptance.

Once setup, the survey can automatically email you responses if you wish and will provide report buttons for managers to view all results.

Can my website be customized?

Sat, 21 Mar 2009 13:21:15 GMT

One Community services offer significant control over the look & feel of your website by using a customizable template for the overall page structure and graphics combined with customizable cascading style sheets (CSS) for the fonts and colours.

Our own company website uses our same engine as our community websites and is a good example of how differently the homepage and then other webpages can be customized:

http://www.onecommunity.com/

General artwork and colour theme changes within the current format are typically free -- simply let us know what you would like. For more unique layouts and custom structure changes, we offer a "Custom Dynamic Website Layout Theme" service for a low onetime fee. Please contact Support with details of your request for a custom quote.

What is my scush.me profile, blog, and photos?

Sat, 21 Mar 2009 13:17:42 GMT

Your Member ID is part of your membership at your ONE COMMUNITY service.

Your old profile alias at "...myonecommunity.com" is simply replaced with "...scush.me".

"scush.me" is a wholly owned Scush Inc. service that is introducing several new member-based features above and beyond the services included with your community website. As a community website member, you automatically have free access to the new scush services.

Scush includes features and content that do not represent nor are represented-by your organization and so must be branded separately. There is no mention of your specific community website on public scush pages specifically to help further separate any perception of legal responsibility by the organization. Scush is a free service for all One Community network members -- there are no fees to organizations nor its members for the extra features both today and those coming in the near future.

Your privacy is important to us! As within your community website, scush also strongly protects your privacy including completely hiding your email address and other personal information while empowering members to share their blogs with family and friends outside the community, if and when they wish. This extra capability has been widely demanded by One Community clients and is one of the most important reasons we created scush!

To access your new personal profile and blog from within a community website, you may conveniently click "My blog and profile" near the top of the menu on the left. To edit your profile, then click "My profile".

To edit an existing blog entry, click the Edit icon near the title of the desired entry. To add a new entry, click "Blog!" or the Add icon immediately following your display name near the top of the page. To set an image in your blog to be your default profile image, click "Make profile default".

To access your new personal profile and blog from outside a community website, simply visit your personal blog link or http://scush.com and sign in with your same community website private account.

There are extra privacy options in "My profile" including the ability to turn on or off freely promoting your profile and blog in areas such as "What's new" and "Blogs". You may also completely enable or disable your entire profile and blog from being visible to anyone and you may change your options at any time.

To update your Member Account details such as name, address, email, and password, you must securely Sign in to your community website and click "My account". Account options are not available via scush at this time.

To return to your community website from scush, simply click "RETURN HOME" to return to the last page you were visiting at the community website. This is the preferred method as it helps ensure you are fully signed-out of scush at the same time as conveniently returning you to the community website.

To learn more, please continue to watch your monthly community website email newsletter for more news of future developments, read the "About" link on scush, and watch for our new Website Support Blog this fall. Several commonly-requested new features are releasing in the next few months so stay tuned!

Roles and Mailing Lists

Sat, 21 Mar 2009 13:15:08 GMT

In Group Email, the "Roles" correspond to the member security roles as found in Member Accounts under Management. The feature is correctly named -- sending TO a role will send a copy of the message to all member accounts who are a member of that role.

You may modify the members of roles in Member Accounts. Keep in mind it will also change their permissions at the site.

If mailing lists is empty it means none have been setup. Simply email us with what mailing list(s) you would like setup for members and anonymous public users to subscribe-to.

Unlike with Roles, Mailing Lists have no affect on a member's permissions at the website -- they are for use with Group Email only. Plus Mailing Lists can be subscribed-to by anonymous non-members while Roles are only for members.